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Grosvenor Casino

Grosvenor Casino Review – We Put the Popular Australia Operator to the Test

Grosvenor is the Australia’s biggest casino brand, with a network of over 50 prestigious brick and mortar casinos throughout the country. The online casino offers a unique game selection, with over 270 different titles, provided by some of the best developers in the industry. It also offers the excitement and thrill of playing in a land based casino from the comfort of your home, thanks to the excellent live casino, which boasts a rich selection of games and tables to suit the tastes of all types of players. Its great games, rewarding promotions and reliable customer service have made this one of the best known and loved casinos in the Australia.
On this page, you will find a complete overview of what the operator has to offer. We will take a closer look at the game selection as well as the software that powers the casino. Learn all the important details about depositing and withdrawing, including the accepted methods, limits and timescales. See how the casino has been expertly adapted for mobile gaming and find out key details about customer support options. We will also delve into the special offers available at the casino, including the unique welcome bonus, the variety of special promotional offers and the rewarding loyalty scheme.

Page Contents:

  • Game Selection Slots, Table Games and More
  • Bonuses Welcome Bonus and Promotions
  • Payment Methods Deposit and Withdrawal Options
  • Customer Support All Available Contact Options
  • Company Info Overview of the Operator

Before we jump into the details, let me just take a minute to confirm the validity and safety of the operator. Grosvenor Casino is licenced and regulated by the Australia Gambling Commission. As such, it has passed strict tests relating to player protection, technical security and the fairness and integrity of its games. Furthermore, the operator is licenced by the Alderney Gambling Control Commission, a leading and respected regulatory body. As such, you can play at Grosvenor with complete peace of mind, safe in the knowledge that you will be protected.

An Overview of the Game Selection and Software Platform

The casino is available through a web-based, instant play platform, as well as a mobile platform, which can be accessed on smartphones and tablets. Whichever version of the casino you opt for, you will find an intuitive, well designed interface which is easy to navigate. Games are separated into categories, enabling you to quickly and easily peruse the types of games you want to play. There is even a search function, enabling you to find and launch specific games within a matter of seconds. In keeping with the casino’s branding, the background is black and white, creating a slick and minimalist look to the site.

Pros and Cons of Grosvenor Casino
  • Advantages:
  • Many Slots and Jackpots
  • Rich Live Game Selection
  • Intuitive Instant Play Platform
  • Play Points Loyalty Scheme
  • Mobile Friendly Games
  • Regular Promotions and Offers
  • Disadvantages:
  • Few Table Games
  • Max. Welcome Bonus of AUD 20

A distinct advantage of choosing Grosvenor casino is the rich and diverse game selection. Unlike many other operators, whose game selection is provided exclusively by a single provider, this operator has hand picked its game selection from the portfolios of some of the best game developers in the iGaming industry. This makes for a unique collection with lots of variety. You will find games from elite providers including NetEnt, Microgaming, IGT, Novomatic, WMS, Ash Gaming, Barcrest, Realistic, plus many others, including smaller, specialised, bespoke developers. The bulk of the game selection consists of slots, with around 250 great titles to choose from. This includes a solid selection of jackpot slots, for a shot at winning big money. There is also a selection of table games available, including roulette, blackjack and poker. Also available are a handful of arcade games and scratch cards. Plus, there is a rich selection of Live Casino games where you can play in real time against real dealers.

Over 250 Outstanding Slot Machines

As is the case at most other online casinos, the lion’s share of the game selection consists of slots. As mentioned above, these are provided by a wide variety of game developers. The selection is constantly expanding, with new releases regularly added to the selection. Most of the games are ultra modern video and 3D slots, which boast cutting edge graphics, engaging sound effects, plus innovative and exciting features. There is a wide betting range available across the slots, with many starting from just a penny per payline, perfect for beginners. Whilst at the other end of the spectrum, many of the games can be played with hundreds of pounds per spin, making them ideal for experienced high rollers.

Within the slots selection, there are around 40 jackpot slots, which are always popular with players thanks to their huge progressive jackpot prizes. You will find the complete range of IGT MegaJackpots slots, including Cleopatra, Siberian Storm, Wolf Run, Isle O’Plenty and the latest addition to the jackpot collection, Star Lanterns. Other slots which are a big hit with players include a rich selection of NetEnt slots, with games such as Starburst, Guns N’Roses and Gonzo’s Quest amongst others included. Another highlight of the slots selection are the Novomatic slots, including the iconic Book of Ra Deluxe, Dolphin’s Pearl Deluxe and Sizzling Hot Deluxe. A nice inclusion in the slots selection is an “In Club” range. This boasts slots which are popular within Grosvenor’s land based casinos which are also available in online versions. Some such games include Prowling Panther, Lobstermania 2 and Da Vinci Diamonds.

Roulette, Blackjack and Other Games

Whilst slots are undoubtedly the star of the show at this casino, other types of games are also available, giving options for all types of players, regardless of your favourite game. Roulette players will find 4 variants of the game to choose from. These include 2 classic variants, as well as European Roulette and Roulette Advanced. The latter boasts a rich variety of special features, including a racetrack, billboard and special bets panel, perfect for the most experienced players. Blackjack players also have a choice of 4 variants. There are 3 classic variants of the game, provided by Openbet Games, Realistic and IGT. By offering classic games from different developers, each has its own distinctly unique look and feel. Also included is Blackjack Perfect Pairs. This boasts an exciting side bet that can bag you a payout of up to 100:1.

A Selection of Table Games and Video Poker at Grosvenor Casino

The RNG table game selection is completed with 2 versions of the casino poker game, 3 Card Brag. If poker is your game of choice, you will also find 3 Video Poker variants, including Jacks or Better and Ultimate X Ten Play Poker. Other games available at Grosvenor include 5 scratch cards, such as Scratch 4 Rubies, Scratch 4 Diamonds and Foxin Wins Scratch. Finally, there are 5 arcade games available, including Virtual Horses, Deal or No Deal and Chain Reactors Super Trails.

Live Casino Games with Real Dealers

It could be argued that the selection of RNG table games at the casino is somewhat limited. However, this is more than compensated for with the rich selection of Live Casino games. These are provided by the undisputed leader in the field of live games, Evolution Gaming. You can play a wide variety of games, including Roulette, Blackjack, Baccarat and various poker variants. There are plenty of tables featured, with speciality variants of traditional games also available. You will learn full details of the game variants, table limits and more in our dedicated Grosvenor Live Casino review.

A Mobile Friendly Casino

The mobile game selection at Grosvenor is nothing short of impressive. It boasts around 250 games which have been expertly adapted and optimised for mobile play. You can also play the rich selection of Live Casino games on the go. The mobile casino is available for iOS and Android, and is compatible with most smartphones and tablets running on these operating systems. For a complete overview of the mobile game selection and how to get the apps, check out our dedicated Grosvenor Mobile Casino review.

Bonuses, Promotions and Loyalty Rewards

Whilst a welcome bonus is usually available at most online casinos, you will often find that after you have benefited from the one-time deal, there are very few offers available to reward existing players. This is far from the case at Grosvenor Casino. They offer a set welcome bonus of £20, matching your first deposit pound for pound. After which, you will be able to benefit from a rich selection of promotions and special offers. These are regularly updated, meaning there is always something new and exciting to benefit from. Furthermore, the casino boasts a loyalty scheme, where you earn Play Points as you wager. These can be exchanged for casino bonuses or exciting gifts.

How to Claim the £20 Welcome Bonus

Many operators offer a matched deposit bonus when you sign up. In many cases, the amount you deposit will be matched with bonus funds, meaning the more you invest, the more you get. However, Grosvenor break from tradition with their welcome offer. The welcome bonus is fixed at £20 free when you deposit £20. This keeps things really simple, you know exactly what you will get for your money. It is a great offer for newbies and those who want to make a relatively small deposit. Of course, if you want to make a larger deposit, you would be better opting for a casino that provides bigger bonuses for bigger deposits, such as the welcome bonus package at Betway Casino.

Claiming the £20 welcome bonus is easy as pie. You simply need to make a first deposit of £20, and the bonus funds will be automatically credited. The bonus is usually instantly added to your account, but can take up to 72 hours in some cases. A real highlight of the bonus is the incredibly favourable wagering requirement. Before making a withdrawal, you will need to play the bonus through just 5x. This is one of the lowest playthrough requirements we have ever seen attached to a casino welcome bonus, making it highly favourable for players. You have a whole 30 days in which to meet the wagering requirement, which is well within the reach of most players.

Other Promotions and Loyalty Scheme

Grosvenor boasts a rich selection of promotions, which are regularly updated. There are many weekly offers, including a game of the week and a live game of the week. By wagering on the highlighted games, you can earn double Play Points. There is also the Pick Your Package offer, where you can choose the size of your bonus and the number of free spins you get based on the size of your deposit. The Live Casino Host promotion adds instant cash bonuses into a selection of Live games. There are even some truly impressive prizes up for grabs, such as the recent Live Casino Birthday Giveaway competition, which boasted a total prize fund worth over £10,000, including an all-expenses paid trip to Las Vegas. Simply check the promotions tab when you play at the casino to see the current special offers that you can take advantage of.

In addition to the exciting range of promotions, loyalty is rewarded with Play Points. You will earn points for wagering on all games online. You can even earn points in Grosvenor’s land based casinos, when playing games, and purchasing food and drinks. The points can be exchanged for extra casino bonuses, with an exchange rate of 100 points equalling £1. Alternatively, you can save up your points and exchange them for exciting gifts, including iPads, luxury hotel breaks, flying lessons and more. If you earn over 8000 points within a year, you will be upgraded to the Play Points Gold Card. This has even further benefits for the truly dedicated players. These include extra bonuses, exclusive deals and offers and birthday bonuses. The Black Card is reserved for VIP players. It brings even more benefits, such as invites to exclusive events, enhanced bonuses and a personal account manager.

Deposits and Withdrawals

In order to experience the ultimate thrill of playing real money casino games, you will need to make a deposit into your casino account. Grosvenor accept a wide range of payment methods, with an option to suit everyone. You can deposit by credit and debit card, with all the popular options, such as Visa, MasterCard and Maestro accepted. If you prefer to use an e-wallet to fund your account, you can opt for Neteller, Skrill, or the ever-popular PayPal. There is also a prepaid option available with paysafecard. The minimum deposit is just £5 across all the different methods. Although, it is worth bearing in mind that you will need to deposit £20 to be able to claim the welcome bonus. The casino uses cutting edge encryption software to guarantee that all banking transactions are safe and protected. You can deposit safe in the knowledge that your private financial data will not be intercepted by fraudsters.

When you make a withdrawal, it will be processed using the same method used to deposit, wherever possible. In the case of Paysafecard, and some MasterCards, the withdrawal will be processed by bank transfer. There is a minimum withdrawal amount of just £10. There is no limit placed on the maximum amount you can withdraw, which is great if you happen to hit one of the big money progressive jackpots. However, if you wish to withdraw more than £15,000 per day via debit or credit card, you will need to contact the customer service team for them to process the request. Once requested, withdrawals can take between 3 to 7 days to reach you. This is dependent on the payment method used. Generally speaking, withdrawals to e-wallets have the fastest processing time.

Reliable and Helpful Customer Support

As a reputable and trustworthy operator, it comes as no surprise that customer service is treated as a priority at Grosvenor Casino. As a land based and online operator, there are various options to get help. You can call your local Grosvenor Casino and there is a handy listing of all land based casinos and their contact details on the casino website. Alternatively, you can contact the support team via live chat, a free phone telephone number, email or post. The customer service team is available between 8am and midnight 7 days a week.

Customer Service Options at Grosvenor
Working Hours: 08:00 – 23:59
Recommended Method of Contact Call Customer Support for Free
Live Chat: Yes
Email: [email protected]
Phone: 0800 083 1990
Fax: No
FAQ: Yes
Player Opinion: Quick, helpful and polite

In addition to the above mentioned contact methods, there is also a useful help section on the website. You will find frequently asked questions and popular topics, which provide detailed answers to the majority of issues raised by customers. There is also a search function within the help page, enabling you to quickly find answers to your particular query. During our research for this review, we contacted the casino’s support team at various times using the numerous contact methods. We found the customer support agents quick to respond in all cases. Furthermore, they were helpful, polite and knowledgeable in all respects.

More About the Company Behind the Casino

Grosvenor Casino is part of the Rank Group, which has been pivotal in the entertainment industry in Britain since 1937. The Rank Group is also operates the hugely popular online and land based casino brand, Mecca.

Grosvenor Casinos were established in 1970 and today are the largest multi-channel casino operator in the Australia. There are 56 brick and mortar casinos in the Australia and 2 in Belgium, in addition to the hugely popular online casino. High tech technical security is used to protect players at the online casino. Verisign technology ensures that players’ personal data is kept strictly protected and that the website is kept secure and stable. The Rank Group was awarded the prestigious IGA award for Casino Operator of the Year in 2013, for Grosvenor Casinos.

Grosvenor Casino – A Popular Brand That Comes Highly Recommended

This trusted brand is a household name, and we are pleased to report that upon close inspection, it lives up to its reputation. It offers a unique selection of slots from a wide variety of top developers. Furthermore, it boasts a rich selection of Live games, with plenty of tables and different betting limits to choose from. The customer service team is helpful and supportive, plus, the safe and secure banking cashier offers options to suit all players. There is a rewarding loyalty scheme and plenty of special offers and promotions to benefit from. The only downside to this otherwise outstanding casino is the limited number of table games. If you enjoy roulette, blackjack, baccarat or poker, you may find the selection of RNG games on offer a little limited. In such cases, we recommend Ladbrokes Casino, which boasts a richer selection of these types of games. Otherwise, Grosvenor Casino is a smart choice for UK players and comes highly recommended.

Updated: 13.07.2018 — 20:10

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